Privacy Policy (Wahdat Dental Care Centre – Lahore)
Wahdat Dental Care Centre (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, book an appointment, call/WhatsApp us, or use our services in Lahore, Pakistan.
Information We Collect
We may collect the following information:
- Personal details: name, phone number, email address, age (if provided), city/area (e.g., Wahdat Road, Lahore).
- Appointment details: preferred date/time, service requested (e.g., braces, implants, root canal), notes you submit.
- Health-related information (only if you share it): symptoms, dental history, x-rays/reports you upload or send via WhatsApp/email.
- Technical data: IP address, browser type, device information, pages visited, and basic analytics data.
How We Use Your Information
We use your information to:
- Book and manage appointments and follow-ups
- Respond to inquiries on phone, WhatsApp, forms, or email
- Provide dental consultations and treatment support
- Improve our website and user experience
- Send important updates (appointment reminders, clinic timing changes), if needed
WhatsApp, Calls, and Messages
If you contact us via WhatsApp, call, SMS, or social platforms, your communication may be stored for patient support, appointment handling, and record keeping.
Sharing of Information
We do not sell your personal data. We may share limited information only:
- With trusted service providers (website hosting, analytics, appointment tools) to run our website/services
- When required by law, court orders, or government authorities
- To protect patient safety, rights, or prevent fraud
Patient Confidentiality
Dental/medical information is treated as confidential and handled with care. We only use it for treatment, communication, and clinic record purposes.
Cookies and Analytics
Our website may use cookies for basic functionality and analytics. Cookies help us understand which pages are useful and improve performance.
Data Security
We use reasonable safeguards to protect your data. However, no online transmission is 100% secure. Please avoid sharing highly sensitive information through unsecured channels.
Data Retention
We keep information only as long as needed for:
- appointment management
- patient support
- legal/compliance needs
You can request deletion of your website-submitted data (where applicable).
Your Rights
You may request:
- access to your submitted personal information
- correction of inaccurate details
- deletion of information (subject to legal/clinical record obligations)
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Privacy
Our website is not designed to collect data from children without a parent/guardian. If a child’s data is submitted, it should be done by a parent/guardian.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page.